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Book Cover
EBOOK
Title Communication in times of trouble : best practices for crisis and emergency risk communication / Matthew W. Seeger, Timothy L. Sellnow.
Edition 1st edition.

Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-Ebook Central    AVAIL. ONLINE
Description 1 online resource.
text txt rdacontent
computer n rdamedia
online resource nc rdacarrier
Bibliography Includes bibliographical references and index.
Contents Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.
Reproduction Electronic reproduction. Ann Arbor, MI Available via World Wide Web.
Note Description based on print version record and CIP data provided by publisher; resource not viewed.
Subject Communication in crisis management.
Added Author Sellnow, Timothy L. (Timothy Lester), 1960- author.
ProQuest (Firm)
Added Title Faculty Publication.
ISBN 9781119235019 (electronic bk.)
1119235014 (electronic bk.)
9781119229261 (electronic bk.)
111922926X (electronic bk.)
9781119229247
9781119229254
OCLC # EBC5649555
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