Description |
1 online resource. |
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text txt rdacontent |
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computer n rdamedia |
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online resource nc rdacarrier |
Bibliography |
Includes bibliographical references and index. |
Contents |
Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment. |
Reproduction |
Electronic reproduction. Ann Arbor, MI Available via World Wide Web. |
Note |
Description based on print version record and CIP data provided by publisher; resource not viewed. |
Subject |
Communication in crisis management.
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Added Author |
Sellnow, Timothy L. (Timothy Lester), 1960- author.
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ProQuest (Firm)
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Added Title |
Faculty Publication.
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ISBN |
9781119235019 (electronic bk.) |
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1119235014 (electronic bk.) |
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9781119229261 (electronic bk.) |
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111922926X (electronic bk.) |
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9781119229247 |
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9781119229254 |
OCLC # |
EBC5649555 |
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