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Managing reference today : new models and best practices / Kay Ann Cassell.

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Location	Call No.	Status	Notes
Libraries Electronic Books	ELECTRONIC BOOKS-Ebook Central	AVAIL. ONLINE

Description	1 online resource.
	text txt rdacontent
	computer c rdamedia
	online resource cr rdacarrier
Note	Description based on print version record.
Bibliography	Includes bibliographical references and index.
Contents	Understanding reference services and collections today -- Moving toward new models of reference services -- Identifying new ways of providing reference services and communicating with users -- Choosing newer and better staffing models for ways of utilizing staff -- Providing outreach -- Bringing necessary change to the education and training of reference librarians -- Keeping up with change through more effective assessment -- Accepting how reference resources necessarily shape reference services -- Preparing to better serve our patrons today and tomorrow.
Reproduction	Electronic reproduction. Ann Arbor, MI Available via World Wide Web.
Note	Description based on print version record.
Subject	Reference services (Libraries)
	Electronic reference services (Libraries)
Added Author	ProQuest (Firm)
Added Title	Purchased with the support of the Rose Carp Endowment.
Related To	Online version: Cassell, Kay Ann, author. Managing reference today Lanham : Rowman & Littlefield, [2017] 9780810892224 (DLC) 2017022504
	Original 9781538101674 153810167X 9780810892217 0810892219 (DLC) 2016048306
ISBN	9780810892224 (electronic bk.)
	0810892227 (electronic bk.)
	9781538101674
	153810167X
	9780810892217
	0810892219
OCLC #	EBC4787303

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