| Description |
xxiii, 275 p. ; 23 cm. |
| Bibliography |
Includes bibliographical references (p. 239-266) and index. |
| Contents |
The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy. |
| Subject |
Social workers.
|
|
Social policy.
|
|
Sociale politiek. |
|
Bureaucratie. |
|
Verenigde Staten. |
|
Social policy. (OCoLC)fst01122738 |
|
Social workers. (OCoLC)fst01123585 |
|
Sozialarbeit. (DE-588)4055676-1 |
|
Sozialpolitik. (DE-588)4055879-4 |
|
Bürokratie. (DE-588)4008822-4 |
|
Verwaltung. (DE-588)4063317-2 |
|
USA. (DE-588)4078704-7 |
| Standard No. |
650057832 |
| ISBN |
9780871545442 (alk. paper) |
|
0871545446 (alk. paper) |
| OCLC # |
503596064 |
|
