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Author Varcasia, Cecilia.
Title Business and service telephone conversations : an investigation of British English, German and Italian encounters / Cecilia Varcasia.
Publication Info. New York : Palgrave Macmillan, 2013.
Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-DDA    AVAIL. ONLINE
Description 1 online resource.
Note Description based on print version record.
Contents Machine generated contents note: -- List of Tables and Figures -- Glossary -- Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications -- References -- Appendix.
Reproduction Electronic reproduction. Perth, W.A. Available via World Wide Web.
Note Description based on print version record.
Subject Conversation analysis.
Telephone -- Social aspects.
Communication and technology.
Multilingualism -- Social aspects.
Intercultural communcation.
Added Author Ebooks Corporation
Related To Original 9781137286178 1137286172 (DLC) 2013016577
ISBN 1137286180 (electronic bk.)
9781137286185 (electronic bk.)
9781137286178 (hardback)
1137286172 (hardback)
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