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Title Confronting mistakes : lessons from the aviation industry when dealing with error / Jan U. Hagen.
Author Hagen, Jan U.
Publication Info. Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013.

Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-DDA    AVAIL. ONLINE
Description 1 online resource.
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Description based on print version record.
Bibliography Includes bibliographical references.
Contents Machine generated contents note: -- Introduction: Why Errors Matter -- PART I -- Case 1: New England Air (NE) 248 -- Too Scared to Ask -- Case 2: Japan Airlines (JAL) 8054 -- Hope Replaces Action -- Case 3: Birgenair 301 -- Authority and Mental Framing -- Case 4: KLM 4805 -- The Pressure of the Captain's Mood -- Case 5: United Airlines 173 -- Silent Power -- Case 6: Avianca 052 -- Encouragement is not Empowerment -- PART II -- Crew Resource Management -- Transforming the Captain's Position -- but Preserving the Hierarchical Structure -- Surprising Side Effects Led to a Breakthrough -- PART III -- Case 7: United Airlines 811 -- Copilot Takes Charge -- Case 8: United Airlines 232 -- Flexible Team Enhancement -- Case 9: Successful Error Detection and Correction -- Copilot Overrules Captain -- Case 10: Czar 52 -- Limits of CRM.
Reproduction Electronic reproduction. Perth, W.A. Available via World Wide Web.
Note Description based on print version record.
Subject Airlines -- Management -- Case studies.
Errors.
Crisis management.
Added Author Ebooks Corporation
Related To Original 9781137276179 1137276177 (DLC) 2013019076
ISBN 1137276185 (electronic bk.)
9781137276186 (electronic bk.)
9781137276179 (hardback)
1137276177 (hardback)
OCLC # EBC1366375
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