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Author McLean, Daniel (ITSM Consultant)
Title Integrated measurement-- KPIs and metrics for ITSM [electronic resource] : a narrative account / Daniel McLean.
Publication Info. Ely, Cambridgeshire, U.K. : IT Governance Pub., 2013 (Norwood, Mass. : Books24x7.com [generator])
Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOK-BusinessPro    AVAIL. ONLINE
System Details Mode of access: Internet via World Wide Web.
Note Title from title screen.
File Type Text.
Issued By Digitized and made available by: Books24x7.com.
Note Available also in a print ed.
Subject Performance technology.
Performance standards.
Information technology -- Management.
Information technology -- Quality control.
Added Author Books24x7, Inc.
ISBN 9781849284868
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