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Title Customers at work : new perspectives on interactive service work / edited by Wolfgang Dunkel, ISF M√ľnchen, Germany and Frank Kleemann, University of Duisburg-Essen, Germany.
Publication Info. Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013.
Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-DDA    AVAIL. ONLINE
Description 1 online resource.
Note Description based on print version record.
Bibliography Includes bibliographical references and indexes.
Reproduction Electronic reproduction. Perth, W.A. Available via World Wide Web.
Note Description based on print version record.
Subject Customer services.
Customer relations.
Self-service (Economics)
Added Author Dunkel, Wolfgang, 1959- editor of compilation.
Kleemann, Frank editor of compilation.
Ebooks Corporation
Related To Original 9781137293244 1137293241 (DLC) 2013020933
ISBN 113729325X (electronic bk.)
9781137293251 (electronic bk.)
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