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Title The customer service survival kit [electronic resource] : what to say to defuse even the worst customer situations / Richard S. Gallagher.
Publication Info. New York : American Management Association, c2013 (Norwood, Mass. : [generator])

Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOK-BusinessPro    AVAIL. ONLINE
System Details Mode of access: Internet via World Wide Web.
Note Title from title screen.
File Type Text.
Issued By Digitized and made available by:
Note Available also in a print ed.
Bibliography Includes bibliographical references and index.
Subject Customer services.
Customer relations.
Added Author Books24x7, Inc.
ISBN 9780814431832 (paperback)
0814431836 (pbk.)
OCLC # bkb00050860
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