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Title Gemba walks for service excellence [electronic resource] : the step-by-step guide for identifying service delighters / Robert Petruska.
Publication Info. Boca Raton, Fla. : CRC Press, c2012 (Norwood, Mass. : [generator])

Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOK-BusinessPro    AVAIL. ONLINE
System Details Mode of access: Internet via World Wide Web.
Note Title from title screen.
File Type Text.
Issued By Digitized and made available by:
Note Available also in a print ed.
Includes index and link to CD content.
Subject Customer services.
Organizational effectiveness.
Customer relations.
Added Author Books24x7, Inc.
ISBN 9781439886748
OCLC # bkb00047201
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