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xxi, 248 p.
Includes bibliographical references and index.
"This book discusses public and private healthcare organizations by gathering perspectives on the differences in service, management, delivery, and efficiency and highlighting the impact of citizens and information technology in these healthcare processes"-- Provided by publisher.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.