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Author Hayes, Bob.
Title Crisis management at the speed of the Internet [electronic resource] : trend report / Bob Hayes, Kathleen Kotwica.
Publication Info. Amsterdam ; Boston : Elsevier/Security Executive Council, 2013.
Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-DDA    AVAIL. ONLINE
Description 1 online resource.
Bibliography Includes bibliographical references.
Contents Front Cover; Crisis Management at the Speed of the Internet; Copyright page; Contents; Executive Summary; What is a Trend Report?; Introduction; Understanding Threats from New Internet Technologies; YouTube; Twitter; Facebook; MySpace; Other Social Networking Sites; Examples of Internet-Based Incidents; Domino's Pizza; United Airlines; Other Examples; Planning Ahead to Mitigate a Possible Internet Crisis; Assessment; Preparing for a Crisis; Proven Results; When Time Matters Most: Responding in Real Time; Speed of Response; Relevance; Closure and Follow-Through
A Comprehensive Approach to Internal CommunicationsCredibility; The New Timeline; Educate Executives on How to Respond; Don't Let Rumors Start; Additional Resources; Also Available in Elsevier's Security Executive Council Risk Management Portfolio; CONTRIBUTORS; References; About the Authors; About Elsevier's Security Executive Council Risk Management Portfolio
Reproduction Electronic reproduction. Perth, W.A. Available via World Wide Web.
Note Description based on online resource; title from digital title page (viewed on July 17, 2013).
Subject Corporations -- Security measures.
Corporate image.
Internet -- Social aspects.
Crisis management.
Added Author Kotwica, Kathleen.
Ebooks Corporation
Related To Print version: Hayes, Bob Crisis Management at the Speed of the Internet : Trend Report Burlington : Elsevier Science,c2013 9780124115873
ISBN 9780124115910 (electronic bk.)
0124115918 (electronic bk.)
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