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Author Field, Joy M.
Title Designing service processes to unlock value [electronic resource] / Joy M. Field.
Publication Info. [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012.
Edition 1st ed.
Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-DDA    AVAIL. ONLINE
Description 1 online resource.
Series 2012 digital library.
Service systems and innovations in business and society collection.
Note Title from PDF t.p. (viewed on November 28, 2012).
Part of: 2012 digital library.
Bibliography Includes bibliographical references (p. 127-134) and index.
Contents 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index.
Reproduction Electronic reproduction. Perth, W.A. Available via World Wide Web.
Subject Customer services.
services
processes
innovation
service process design
service provider
customer
self-service
service inventory
value co-creation
Added Author Ebooks Corporation
Related To Print version: 9781606493045
ISBN 9781606493052 (electronic bk.)
1606493051 (electronic bk.)
9781606493045 (pbk.)
Standard No. 10.4128/9781606493052 doi
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