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Author Reider, Rob, 1940-
Title Expanding customer service as a profit center [electronic resource] : striving for excellence and competitive advantage / Rob Reider.
Publication Info. [New York, N.Y.] : Business Expert Press, 2012 (Boston, Mass. : Credo Reference, 2013.)
Edition 1st ed.
Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-DDA    AVAIL. ONLINE
Description 1 online resource.
Series Marketing strategy collection, 2150-9662
Contents Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business.
Reproduction Electronic reproduction. Perth, W.A. Available via World Wide Web.
Note Description based on title page of print version.
Subject Customer services.
Customer service
touch points
pre-sale
during sale
post-sale
competitive advantage
striving for excellence
wow! moments
profit-center concepts
non-value-added activities
best practices
organizational operations
management
operating controls
cash conversion
organizational atmosphere
effective communications
integrated teamwork methodologies
efficient operating systems
coaching and mentoring
doing the right thing
operational quality
quality management
operational focus
maximizing results
compensation for results
learning organizations
programs for continuous change
corporate viruses and decay
revenue enhancement
cost reduction
changing the thinking
organizational crazymaking
organizational viruses
performance standards
basic business principles
stakeholders
mental models and belief systems
performance drivers
virtuous cycle
best practice structure
customer-service touch points
repetitive sales
customer referrals
quality customers
quality real customer sales
product determination
service versus selling
integrated customer service
sales function
Added Author Ebooks Corporation
Related To Print version: 9781606494608
ISBN 9781782680741 (online)
1782680748 (online)
1606494619 (electronic bk.)
9781606494615 (electronic bk.)
9781606494608 (pbk.)
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