Cover; Copyright; Contents; Preface; Acknowledgements; Glossary and abbreviations; 1. Introduction: why has government productivity been so neglected in economics and public management?; PART I Nationally provided government services; 2. Studying national agencies' productivity; 3. Rapid productivity growth -- customs regulation; 4. Growing productivity gradually -- tax services; 5. How productivity can remain unchanged despite major investments -- social security; 6. Broadening the picture -- two national regulatory agencies; PART II Analysing decentralized government services.
7. Methods and quality issues in analysing complex and localized services8. Hospital productivity in England's National Health Service; PART III Sustainable increases in productivity; 9. Embracing digital change and enhancing organizational learning; 10. Pushing through to productivity advances; Appendix: Data and methods; References; Index.
Electronic reproduction. Perth, W.A. Available via World Wide Web.
Description based on online resource; title from digital title page (viewed on Feb. 19, 2013).