Introduction -- Create the right first impression : approaching change in a way that makes the journey smoother -- Decide how you want to be perceived : using what you say and do to win over others -- Recognise the power of emotions : avoid the emotional triggers that may jeopardise change -- Address the four big needs : controlling your feelings to influence change -- Understand your reaction to change : interpreting the facts of a situation to determine the outcome -- Anticipate how those around you will react to change : learning to be flexible to get the support you need -- Examine your beliefs : using your beliefs to promote change -- Avoid belief traps : spotting the most common mistakes that hinder change -- Be aware of where you're sitting : understanding what influences you to find the key to change -- Take action : over to you -- Personal postscript.
