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Title Bringing citizen voices to the table [electronic resource] : a guide for public managers / Carolyn J. Lukensmeyer, with Wendy Jacobson ; [foreword by Alice Rivlin].
Publication Info. San Francisco, CA : Jossey-Bass, c2013.

Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-DDA    AVAIL. ONLINE
Description 1 online resource.
Reproduction Electronic reproduction. Perth, W.A. Available via World Wide Web.
Note Description based on online resource; title from digital title page (viewed on Dec. 31, 2012).
Bibliography Includes bibliographical references and index.
Contents More Praise for Bringing Citizens Voices to the Table; Title page; Copyright page; Dedication; Epigraph; Contents; Figures and Tables; Foreword; Preface: Public Service and the Revitalization of American Democracy; Introduction: The Case for Citizen Engagement; Chapter One: Citizen Engagement in the United States; What Is Citizen Engagement, and Why Is It Important to Democracy?; Citizen Engagement in the United States: A Nongovernmental Enterprise; Treating Polling as Participation; Results of Our Nongovernmental Approach to Citizen Engagement; Lack of Consistency and Momentum.
Lack of Infrastructure to Support DeliberationA Global Comparison; Why Can't We Do That?; Chapter Two: AmericaSpeaks and the 21st Century Town Meeting; AmericaSpeaks's 21st Century Town Meeting Model; How Does It Work?; When Does It Work Best?; Policy Formulation; Resource Allocation; Planning; Additional Applications; An Important Note About Scale; Results; Chapter Three: Understanding the Power of Citizen Engagement; Governance Gone Bad; Seeking a Unified Plan for New Orleans; Every Voice Must Be in the Room; Citizens of New Orleans Roll Up Their Sleeves.
Recognizing the Need for Community HealingClear and Compelling Results; Thousands of Citizens Came to the Table; They Connected with Each Other and Helped Restore Hope; Citizens Established Clear Priorities; Decision Makers Got on Board; Citizens Held Their Ground; The Money Followed; Governance in the City Changed; Public Managers and Employees Were Newly Engaged; Keeping Things in Perspective; Critical Lessons; Beyond New Orleans; Chapter Four: Citizen Engagement from the Public Manager's Perspective; Do Public Managers Want to Do This Work?; What Public Managers Have to Gain.
Citizen Engagement Can Address Core ChallengesCitizen Engagement Is Fiscally and Operationally Prudent; Challenges to Broader Government Use of Citizen Engagement; Negative Perceptions of the Public; Limited Engagement Repertoire; Culture of Risk Aversion Among Career Civil Servants; Fragmented Policy and Practice Environment; Institutional Roadblocks; Dysfunctional National Debate; Further Context for Public Managers: The Open Government Initiative; Developing the Open Government Directive; Successes of the Open Government Work; Where the Open Government Work Has Fallen Short.
Opportunities for Public ManagersSeven Strategies for Bringing Citizen Voice into Governance; Chapter Five: Strategy One: Know the Context; Why Knowing the Context Is Important; Strategies for Knowing the Context; Identifying the Information; Gathering the Information; Using the Information; Knowing the Context: A Case Study; Assessing the Leadership Context; Assessing the Geographic Context; Information-Gathering Strategies; Using the Information; The Public Manager's Role in Knowing the Context; Chapter Six: Strategy Two: Link to Decision Makers; Why Linking to Decision Makers Is Important.
Note Strategies for Linking to Decision Makers.
Subject Public administration -- United States -- Citizen participation.
Political participation -- United States.
Public administration -- United States -- Decision making.
Added Author Jacobson, Wendy B.
Ebooks Corporation
Related To Print version: Lukensmeyer, Carolyn J. Bringing Citizen Voices to the Table : A Guide for Public Managers New York : Wiley, c2012 9781118230879
ISBN 9781118285282
OCLC # EBC1068434
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