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Author Parker, David W.
Title Service operations management [electronic resource] : the total experience / David W. Parker.
Publication Info. Cheltenham, UK ; Northampton, MA : Edward Elgar, c2012.
Location Call No. Status Notes
 Libraries Electronic Books  ELECTRONIC BOOKS-DDA    AVAIL. ONLINE
Description 1 online resource.
Note Description based on print version record.
Bibliography Includes bibliographical references and index.
Reproduction Electronic reproduction. Perth, W.A. Available via World Wide Web.
Note Description based on print version record.
Subject Service industries -- Management.
Customer services -- Management.
Public administration.
Added Author Ebooks Corporation
Related To Original 9781781007860 1781007861 9781781006221 1781006229
ISBN 1781006237 (electronic bk.)
9781781006238 (electronic bk.)
9781781007860 (hardback)
1781007861 (hardback)
9781781006221 (pbk.)
1781006229 (pbk.)
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